Rauland

Media on Demand for patients in hospital

Project Overview

Overview

Client: Rauland
Type:  Web application
Duration: 2 weeks
Role: UX/UI Designer

My responsibilities

As a soul designer I was responsible for project planning, research, user flow, information architecture (IA), collaborating with the stakeholders and product owner, High fidelity UI design

Tools

Pen & Paper,
Adobe XD
Redmine,
Miro, MS Teams

Goal/Challenge

To design an online platform which enables users to enjoy any video/audio content on demand while staying at the hospital. This application is a part of Patient Entertainment System (PES) provided by Rauland as a segment of care platform for hospitals & clinicians.

The application is designed for Siemens HiMed Patient Bedside Terminal HD screen which can be operated by both the touch & handset device (screen sizes are 18 inch & 10 inch). 

Outcomes

A new digital solution that enables a smooth end-to-end bedside entertainment and engagement for patients while staying at the hospital.

View the final solution

Background

Rauland is a complete technology solution provider to communicate, connect and care for acute care providers / clinicians and aged care providers. One of the solutions is to provide a beautiful bedside experience which include internet connectivity, electronic meal ordering, films and television, radio, games, call and conference capabilities, direct integration with hospital systems.

The Process

Step 1: Research & Discovery
(Collecting insights)

I started to find out the business goals and  user types, needs and requirements. Then, I research the best practices based on the current market. Media or video on demand are one of the popular services among the users. I collaborated with the product owners to learn about limitations and expectations from the business point of view. 

Key findings from research

  • Identified the target users and demography. Usually elderly people
    visits more often and the Accessibility needs to be considered carefully.
  • The contents needs to be presented based on each patient profiles.
    The profile includes information such as ethnicity, age, gender & demography.
  • Educational contents can be supplied to each patient. Some of the contents are generic and some can be specific to the patients’ self awareness.
  • The design needs to be flexible to incorporate super-text caption for hearing impaired

Target users

  • Elderly Patient
  • Middle Aged Patient.
  • Child Patient
  • Non-English Speaker

Step2: Defining the minimum viable product (MVP)

  • Different content categories
  • Search contents
  • Favourite list category
  • My list
  • Playlists
  • Summary of the contents
    • Times
    • Add to favourite
    • More like this
    • Trailer
    • Starring and Director information
  • Continue watching
  • RatingsFull screen (on & off)
  • Subtitle (with language options)
  • Audio options with different languages
  • Forward / Resume / Backward / Play / Pause / Stop
  • Volume control / Mute (not-mute)
  • Rate this
  • More like this

Information Architecture

Now that features and goals were addressed with the personas in mind, I have come up with a site map to incorporate the navigation and interactions and overall architecture of the application that are required to use the app. 

User Flow

Based on the requirements, I designed the user flow to list the logical steps and pages needed when using the app.

Wireframes

Based on the site map, I jumped into the XD and designed low-fi wireframes with the necessary logical steps. Then, I had a collaborative discussion session with the product owner and the internal stakeholder at this stage, where I have explained the steps and flow, reasonings logics behind the designs and features.

Step3: Design solution and UI mockups

I started working on the high fidelity UI design using the design system colours and font family of Patient Entertainment System solution. After finishing the UI, I arranged another session with the product owner and the stakeholder and received few feedbacks that we mutually agreed on. I tweaked and finally finished the design and delivered the link generated from the XD file with all the detailed specifications to the software developer. 

Results

I received very good feedback from the product owner and also the internal stakeholder for the designs. The in-house product team (which I was a part of) appreciated about the link that I shared with the high-fi prototype specifications in it. This new Adobe XD feature saved not only a lot of time of mine but also the time of the software developer team.

I was mindful about the Accessibility standards as the product’s target audience varies from all types of backgrounds.

Limitations/ What is Next

The colour from the design system that I had to follow, was not very playful but the app needed to be a part of the same Patient Entertainment System (PES) family. So, I had to stick to the colour palette.

The design was completed within a tight timeframe.

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